1. Where we deliver

This policy applies to orders placed through www.theparampare.com, including PRASHANTHI, VISHRANTHI and SHUDDHI.

We currently deliver within India to locations serviced by our delivery partners. Availability depends on your delivery PIN code. International shipping is not currently offered through our website.

If we discover that your address cannot be serviced after an order is placed, we will contact you to discuss an alternative address or arrange cancellation and a refund.

2. Processing and delivery times

Orders are normally prepared and dispatched within 1–2 business days after confirmation. For prepaid orders, processing begins after successful payment confirmation.

Delivery is normally expected within 3–5 business days after dispatch, depending on your location and courier serviceability. Processing and transit together usually take 5–10 business days.

For this policy, business days mean Monday to Friday, excluding public holidays.

Any different delivery schedule expressly provided for your order before purchase will apply to that order. If we become aware of a significant delay, we will inform you using the contact details provided.

3. Shipping charges

Applicable shipping charges will be displayed at checkout before you confirm your purchase. Charges may depend on the delivery location, order value or shipment weight.

If a free-shipping offer is available, its eligibility requirements will be shown with the offer. Free shipping applies only when those requirements are met.

We will not add an undisclosed delivery charge after you have confirmed your order without your agreement.

4. Tracking your order

Once your order is dispatched, we will share the available courier and tracking details using the contact information provided with your order.

Tracking updates may not appear immediately after the shipment is handed to the courier. If your tracking details are missing, unclear or have stopped updating, contact us with your order number.

5. Your delivery details

Please check the following carefully before placing your order:

• The recipient’s full name.
• House or building number and street address.
• Locality, city, state and correct PIN code.
• An accessible mobile number.

If you notice an error, contact us as soon as possible. We will try to update the details before dispatch. Address changes after dispatch may not be possible.

If a change requires an additional courier charge, we will explain it and obtain your agreement before arranging the change.

6. Missed or unsuccessful deliveries

If delivery is unsuccessful because the address is incomplete or the recipient cannot be reached, please contact us promptly so we can help coordinate the next steps.

Where a shipment is returned to us, we will discuss redelivery or any applicable cancellation and refund options with you. Any proposed redelivery charge will be explained and agreed in advance.

You will not be charged for redelivery needed because of an error by us or our delivery partner.

7. Damaged or tampered packaging

If the outer packaging appears badly damaged, open or tampered with at delivery, you may refuse the parcel and contact us immediately.

If you discover damage, leakage, an incorrect product or a missing item after accepting delivery, please contact us promptly, preferably within 7 days of delivery.

Share your order number and photographs where available. Retain the product and packaging while we review the issue. An unboxing video is helpful but not mandatory.

Accepting a parcel does not waive your right to report a problem. The suggested reporting period does not limit your statutory rights.

8. Delayed, lost or missing deliveries

If your order has not arrived within the communicated delivery timeframe, or tracking shows “delivered” but you have not received it, contact us with your order number.

We will investigate with the delivery partner and arrange an appropriate resolution. You will not be required to resolve the matter solely with the courier.

Orders confirmed lost in transit or otherwise undelivered will be eligible for a refund or an agreed replacement. Delayed-delivery requests will be handled under our Refund and Cancellation Policy and applicable law.

9. Cancellations and returns

To cancel an order before dispatch, contact us with your order number. Once dispatched, change-of-mind cancellations cannot normally be accepted.

For return eligibility, refund processing and replacement arrangements, please refer to our Refund and Cancellation Policy.

Please contact us before sending any product back. We will provide the correct return instructions where a return is required.