About this policy

This policy applies to purchases made through www.theparampare.com, including our PRASHANTHI, VISHRANTHI and SHUDDHI products.

1. Order cancellations

You may request cancellation before your order is dispatched. Please contact us by email or WhatsApp with your order number.

If your order has not been dispatched, we will cancel it without a cancellation fee and refund any payment received.

Once dispatched, we cannot normally accept cancellation for a change of mind. This does not affect your rights regarding defective, incorrect, undelivered or qualifying late-delivered orders.

If we cannot fulfil your order because a product is unavailable or for another reason, we will inform you and refund the amount paid for the cancelled items, including any applicable delivery charges.

2. Returns and exchanges

Our bath blends and foot-soak powders are personal-care products. For hygiene reasons, we do not accept change-of-mind returns or exchanges, including where you no longer want the product or prefer a different fragrance or texture.

3. Damaged, incorrect or missing items

Please contact us as soon as possible, preferably within 7 days of delivery, if:

• Your product arrives damaged or leaking.
• You receive the wrong product.
• An item is missing from your order.
• The product is expired, defective or materially different from its description.

Include your order number, a description of the problem and clear photographs where available. Please retain the product and packaging while we review your request.

An unboxing video may help, but it is not mandatory. The suggested reporting window does not remove your statutory rights, including where a defect becomes apparent later.

4. Resolving your request

After reviewing the issue, we will arrange an appropriate refund or replacement. Replacements depend on availability and your agreement. You will not be required to accept store credit instead of an eligible refund.

If a return is necessary, we will provide instructions and arrange collection or cover reasonable return-shipping costs for an eligible claim. Please contact us before sending anything back.

For an eligible full-order refund caused by damage, defects, an incorrect shipment or non-delivery, we will also refund the original delivery charge. For partially affected orders, we will explain the refund breakdown.

5. Refund processing

We will initiate approved refunds within 5–7 business days after completing any necessary return or verification. We will confirm when the refund has been initiated.

Prepaid refunds will normally be sent to the original payment method. Your bank or payment provider may take additional time to credit the amount.

If you paid by cash on delivery, we will agree on a suitable bank-transfer or UPI refund method.

6. Delayed or undelivered orders

If your order has not arrived within the delivery timeframe communicated to you, please contact us with your order number.

We will investigate and arrange an appropriate resolution. Refund rights for delivery beyond the stated schedule will be honoured under applicable law, including any applicable force-majeure exception.

Orders confirmed lost in transit or otherwise undelivered will be eligible for a refund or an agreed replacement.

7. Product suitability concerns

If you experience irritation or have a concern about a product, stop using it and contact us with the product name, order number and batch details, where available.

A personal preference or individual sensitivity does not automatically establish a product defect. However, we will review reported quality, safety or description concerns. This policy does not exclude remedies available under consumer law.

8. Your consumer rights

Nothing in this policy limits your rights under applicable Indian consumer-protection laws. If a policy term conflicts with a mandatory legal requirement, the legal requirement will prevail.